BTG Training Privacy Policy
How BTG Training collects, uses and protects your personal information.
BTG Training respects your privacy and is committed to protecting your personal information. This privacy policy explains what information we may collect, why we collect it, how we use it and the rights you have in relation to your personal data.
Last updated: August 2026
Who we are
BTG Training provides learning and development and workplace mental health training to individuals and organisations.
For the purposes of UK data protection law, BTG Training is responsible for the personal information that it collects and uses.
If you have any questions about this privacy policy or how your personal information is handled, please contact us at:
Email: contact@btgtraining.com
Information we may collect
We only collect personal information that we need in order to respond to enquiries, arrange and deliver training and manage our business.
Depending on how you interact with us, this may include:
- Your name
- Email address and telephone number
- Organisation and job role
- Information you provide when making an enquiry
- Information required to register you for or administer a training course
- Correspondence between you and BTG Training
- Other information you choose to provide to us
Where an organisation books training on behalf of its employees, some information may be provided to us by the organisation rather than directly by the individual.
How we use your information
We may use your personal information to:
- Respond to enquiries and requests for information
- Provide quotations and arrange training
- Register learners and administer courses
- Communicate with learners before and after training
- Deliver our training services
- Provide course materials or information relating to a course
- Maintain appropriate business and financial records
- Meet our legal and regulatory obligations
We do not use your personal information for automated decision-making or profiling.
We do not currently use personal information collected through this website for email marketing or mailing lists.
Our lawful basis for using your information
Under UK data protection law, we must have a lawful reason for processing personal information. Depending on the circumstances, we may process your information on the following bases:
The information is necessary to provide training or another service that you or your organisation has requested.
The information is necessary for the reasonable operation of BTG Training, for example responding to business enquiries, communicating with clients and administering training.
We may need to keep or use certain information to comply with legal, tax, accounting or regulatory requirements.
Where consent is the appropriate lawful basis, we will ask for it and you may withdraw your consent.
Sharing your information
We do not sell your personal information.
We may share information where necessary with trusted organisations or service providers involved in administering or delivering our services.
For accredited or licensed training, this may include the relevant training or awarding organisation where learner information is required for registration, certification, course administration or access to course materials.
We may also disclose information where required by law.
We only share information that is reasonably necessary for the purpose concerned.
How long we keep your information
We keep personal information only for as long as it is reasonably required for the purpose for which it was collected and to meet any legal, accounting or regulatory requirements.
Different types of information may therefore be retained for different periods. When information is no longer required, we will securely delete or dispose of it.
Keeping your information secure
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
Access to personal information is limited to those who need it for legitimate business purposes.
Cookies and website technology
Our website may use cookies or similar technologies that are necessary for the website to function correctly and securely.
We do not currently use Google Analytics.
Some third-party content or services used on our website may use their own cookies or similar technologies.
Where cookies or similar technologies are not strictly necessary, appropriate information and choices should be provided to website visitors in accordance with applicable requirements.
Links to other websites
Our website contains links to other organisations and websites that we believe may be useful to visitors.
Once you leave the BTG Training website, the privacy practices of the other website will apply. BTG Training is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy information provided by those organisations.
Your data protection rights
Depending on the circumstances, UK data protection law gives you rights over your personal information. These may include the right to:
- Ask us for a copy of the personal information we hold about you
- Ask us to correct information that is inaccurate or incomplete
- Ask us to delete your personal information in certain circumstances
- Ask us to restrict how we use your information
- Object to certain uses of your personal information
- Request the transfer of certain information
- Withdraw consent where we rely on consent to process your information
If you would like to exercise any of these rights, please contact us at contact@btgtraining.com.
Making a complaint
If you have concerns about how BTG Training has handled your personal information, please contact us first so that we have an opportunity to address your concerns.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Changes to this privacy policy
We may update this privacy policy from time to time to reflect changes to our services, website or legal requirements.
The latest version will always be published on this page.
Questions about your personal information?
If you have any questions about this privacy policy or the information BTG Training holds about you, please get in touch.